Due to the nature of the media business, no goods may be returned for refund unless found to be defective. Should a CD, DVD or book be defective, it will be replaced with the same title. We reserve the right to refund the value paid.
Delivery fees are non refundable on refunds/returns, you agree to pay for the return shipping on exchanges and returns.
Any returns will incur a 20% handling fee and you must advise us by e-mail on firstname.lastname@example.org before returning the item/s. If it is agreed that the goods may be returned an RMA number will be given and you must include this number when returning the goods. No returns may be made 14 days of delivery.
We inspect your order carefully before shipping it to you but sometimes damaged, defective, or the wrong item maybe shipped, if this happens we will reimburse this return shipping upon verification of any faults of the product.
If goods arrive defective upon receipt, you have up to 7 days from date of receipt to request exchange for a new one. Item must be returned in its original and unused condition and must also be in its original box and packing. In case of missing parts, please notify us the same day the product has been received.
Please note that the delivery fee will not be refunded unless the product has a manufacturing defect and not caused by misuse.
soukISLAM.com recommends customers should make use of a courier company that offers shipment tracking for your package, for a safe return.
Should you choose to use a carrier that does not offer a tracking facility and the goods are lost or damaged in transit, no refund or return will be considered. Loss or damage will be for your account.
Returns must be shipped to the following addresses
For To door delivery: 38 Seventh Avenue, Mayfair, 2092, South Afrca
For PO Box delivery: P O Box 42671, Fordsburg, 2033, South Africa